What should I do?
Troubleshooting your device and game can help.
- Check your device's internet connection
- Make sure you have the latest update for the app
- Make sure your device has plenty of battery life
- Turn the device off and back on
- Force close open applications
- Uninstall and reinstall the app
- Please note that uninstalling and reinstalling could result in losing progress if your game isn't linked to a Big Fish or Facebook account
- Make sure that you are on the most recent operating system version for your device
For specific steps on how to troubleshoot your device please contact your device's manufacturer.